Generative AI has rapidly evolved from a technology with unknown possibilities into a true business differentiator. With its undeniable power to drive workforce productivity and creativity, many organizations are eager to unlock its full potential and drive positive business outcomes. Successful AI adoption requires aligning use cases with employee personas and implementing a strong change-management strategy. Incorporating AI in the workplace can increase revenue, drive productivity, enhance the employee experience, and create a better work-life balance.
Adopting AI and realizing business value
Adopting AI at work is an effective way to power a modern workplace, but it requires a well-defined strategy that delivers value without excessive costs. Organizations must manage expenses as they uphold responsible practices and implement new ways of working.
Proving business value and return on investment (ROI) remains a top priority. In fact, Microsoft cross-industry roundtables with client executives revealed that 80% of customers are focused on innovation and transformation to maximize these outcomes. Companies are seeking adoption strategies that are anchored in implementing the principles of workforce change management and supporting employees in this new way of work.
A key driver behind the push to adopt AI is the desire to achieve a better balance between personal and professional lives. A recent Forrester Total Economic Impact study highlights the powerful combination of flexibility and customizability that an AI assistant can provide at work. The study shows how these AI capabilities can translate into tangible business outcomes:
- Top-line revenues increased by up to 4%
- Total expenditures decreased by up to 0.7%
- New-hire orientation times were reduced by up to 30%
By combining strategic insights with research-backed technologies, businesses can harness the power of AI to achieve measurable value. For example, the Forrester study shows that incorporating Microsoft Copilot can increase a company’s projected ROI from 112% to 457%. Additionally, AI can increase the projected net present value from $19 million to $77 million, adding substantial economic value. By simplifying how workers manage extensive data and tools, AI empowers businesses to unlock their full potential. Generative AI solutions like Microsoft Teams Premium and Microsoft Copilot for Microsoft 365 can help teams create, connect, and collaborate more effectively.
Innovating for success with AI
Navigating the complexities of AI adoption requires more than just technology—it demands expertise and strategic insights. Drawing inspiration from successful AI implementations can provide the guidance needed to fully leverage AI’s potential.
For example, organizations like Industrialized Construction Group (ICG), the University of South Florida (USF), and Insight Enterprises (Insight) are turning to AI to innovate within their respective industries. ICG is using Copilot for Microsoft 365 to reduce writing time for its staff by more than half. The company is streamlining the writing of emails, proposals, and meeting recaps, among other tasks.
Meanwhile, USF is using Copilot as a powerful assistant for academic and administrative staff. The university is automating repetitive tasks and using Copilot’s integration with other Microsoft solutions, including Microsoft Teams, to enhance messaging, perform research, and organize information. Insight is boosting efficiency across its organization by using Copilot to facilitate content creation and respond to customer requests for proposals in half the time. These and other AI-adoption success stories are a testament to the importance of a sound strategy and professional guidance.
These and other AI-adoption success stories are a testament to the importance of an adoption strategy that proactively identifies use cases by functional scenarios. Resources like the Copilot Success Kit and Scenario Library offer AI adoption process support, no matter where you are on your AI journey.
Empowering your organization’s AI revolution
Today’s AI is a powerful force in business and is not a one-size-fits-all solution. Embrace the power of AI with confidence and revolutionize your business operations with a thoughtful, strategic transformation.
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